The Woods Group Limited operate as an External Lottery Manager on behalf of RSPB, Registered Charity: England and Wales No. 207076, Scotland no. SC037654, Company registration number 2693778, having its registered office at The RSPB, The Lodge, Sandy, Bedfordshire SG19 2DL.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is The RSPB, The Lodge, Sandy, Bedfordshire SG19 2DL.

Information we may collect from you

We may collect and process the following data about you:

Information that you provide by filling in forms on our website rspb.raffleentry.org.uk (our site). This includes information provided at the time of registering to use our site, entering competitions, raffles or lotteries or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by The Woods Group Limited or any of our partner networks, advertisers or affiliates, and when you report a problem with our site.

If you contact us, we may keep a record of that correspondence; details of transactions you carry out through our site; and details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

IP Addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us to:

A cookie is a piece of data about a website that is stored in your web browser. Cookies are often used to store choices about how you use the site to improve your user experience. The RSPB website makes use of cookies in this way, and also to help us get a feel for what it is you're all looking at. They are anonymous; they only give us information about the number of visitors to our site, so we don't know what you personally are looking at, more than someone has looked at what you've looked at.

Google Analytics cookies

RSPB uses Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on your computer. Although these cookies are not essential to the core function of the website, they are useful in enabling the charity to raise more money through the website and to spend our donors' money more effectively.

Google Analytics does not collect any personal information such as your name, address or contact details. All the information collected is anonymous. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html

When you arrive on our website Google Analytics will place the following four cookies on your computer:

_utma cookie

Purpose: Identifying unique visitors

The _utma cookie helps us to identify whether you are new or returning visitor, or how long it has been since you visited our site. This helps us to identify what content is most useful for each type of visitor, and to assess whether our website is successful at providing useful content that means people want to come back. It is what is called a persistent cookie, which means it doesn't expire and stays on your computer unless you choose to delete it.

_utmb & _utmc cookies

Purpose: Determining visitor session

The _utmb and _utmc cookies work together to calculate the time you spend on our site. The _utmb cookie takes a timestamp of the exact time you enter our site, and the utmc cookie takes a timestamp of the exact time you leave. Both the _utmb and _utmc cookies are "session" cookies, which mean they expire at the end of your session.

The information they provide helps us to understand whether pages are useful and engaging. For example, if 100 people visit a page and the average time on the page is just five seconds, we know that the page is not very useful and people do not find the page interesting. If the page has an average visit time of three minutes we can see that the content is working and can use that information to help us make underperforming pages work better to encourage more people to donate to the charity.

_utmz Cookie

Purpose: Tracking traffic sources and navigation

When you reach our site via a search engine result, a direct link, or an ad that links to your page, Google Analytics stores the type of referral information in the _utmz cookie. It provides us with the search term you typed into your search engine; which site you were on before you arrived; if the link was in an email, which email you received; if you clicked on an advert; or whether you typed our web address directly into your browser. The expiration date for the cookie is set as 6 months into the future. This cookie gets updated with each subsequent page you visit, and is therefore the cookie used to determine which pages you have visited on our site.

We use this information in a number of ways. For example, to understand if our advertising campaigns are working, to track if someone has made a donation, or if somebody who receives our email newsletter has visited our website. This helps us to spend our advertising budgets more effectively, or to change the content of our email newsletter to make it more relevant to our subscribers.

Further information about cookies including how to manage and delete them can be found at www.allaboutcookies.org

Where we store your personal data

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your computer;

To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

To carry out our obligations arising from any contracts entered into between you and us;

And to notify you about changes to our site and the services we provide.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If The Woods Group Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use terms of use and other agreements; or to protect the rights, property, or safety of The Woods Group Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us in writing at the address given at the top and bottom of this page.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to us in writing at this address:

The RSPB
The Lodge
Sandy
Bedfordshire
SG19 2DL